You may not know it, but company culture is an integral part of your brand image.
Having and sharing a great company culture is how:
Your customers understand you beyond your product or ...
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Why I love harsh customers … and you should too!
Don't expect this to be a full-length post with 10 magical tips on how to deal with angry customers. It is not, I still haven't figured out these tips, should they even exist. The truth is I just ...
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Case Study: How One Startup Successfully Handled Crisis Communication Like a Pro
The Nightmare: Your Software is Hacked
Over the weekend Buffer was hacked and many user accounts were affected. The result was the publishing of spam posts from a variety of customer's social ...
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