“Do you think this plush would really sound like Darth Vader?” Jim asked his best friend Seth.
“I think so. It does say that in the product description. But why don’t you ask someone from customer support just to be sure?” replied Seth.
“I’ve done that already. Sent an email to their agent in the morning. They haven’t replied yet.” Jim answered back. “Perhaps I should give them a call.”
Jim then picked up his phone and dialed the customer service number. A few minutes later, the dismay was apparent on his face.
“All lines are busy. I wonder if I’d even hear back from them today. Wish there was a live chat option somewhere.” Jim said.
He then started searching for the same plush on other websites and never came back to the first one, even though the support team replied the next day.