Don’t expect this to be a full-length post with 10 magical tips on how to deal with angry customers. It is not, I still haven’t figured out these tips, should they even exist. The truth is I just follow my instinct.
This is just a quick, open-hearted confession of a founder who, with time, began enjoying harsh, insulting support tickets (I hope I’m not the only one who receives them … am I???)
I must admit it: every support ticket or email I receive that is basically an insult to us as a team or says our product is crap, is a painful stab at my pride. I simply hate it and to deal with it I go through various stages every time: